Return
Cooling off period
You have the right to cancel your order up to 14 days after receiving your order without giving a reason. You will then be credited with the full order amount including shipping within 14 days. Only the costs for return from your home to Wokgas.com are for your own account. If you make use of your right of withdrawal, the product with all accessories supplied and – if reasonably possible – in the original condition and packaging will be returned to the entrepreneur. To make use of this right, fill in the return form and enclose it in the box. You are expected to inform us in advance by sending an email to info@wokgas.com. For more information, see article 5 of our terms and conditions.

Return entire order or part
Do you want to return the entire order? Items that have already been received must be returned to the return address below. If the products are complete and undamaged, Wokgas.com will refund the entire purchase price, including the calculated shipping costs. The shipping costs for returning are for your own account.
Also when returning part of your order, the shipping costs are for your account. The purchase price of the part of the order that you have returned will be refunded to you. Shipping costs will not be refunded in that case.

All cancellations, exchanges and returns must be made in writing to Wokgas.com. This can be done by e-mail or post and is easiest with the return form that can be downloaded.

Refund
For the repayment of amounts already paid (in advance) we also need your IBAN account number. Customers from countries other than the Netherlands must also state the BIC / SWIFT number of their own bank.
Please note: the account number that you specify for the reimbursement must be the same as the account number from which you made the payment to Wokgas.com. This i.v.m. possible fraud with repayments.
Any amounts already paid will be reimbursed to you within a maximum of 14 days.

Return address
Wokgas.com
Midway 604
1704 BS Heerhugowaard
The Netherlands

Cancel
Canceling an order is free of charge as long as it has not yet been sent. If you cancel the order after it has been sent to you, you must refuse the package upon delivery. If Wokgas.com has already received a payment from you, we will refund the purchase price to you after we have received the return shipment. The shipping costs incurred are for your account and will be deducted from this (only if you refuse the order at the door and have the delivery person take it unopened).

All cancellations, exchanges and returns must be made in writing to Wokgas.com. This can be done via e-mail or post. You must at least state your full name and invoice number.